Pens

Pens Guarantee

VISCONTI guarantees that its products will be repaired at no charge in case of eventual flaws in material or workmanship, during a period of 2 years from the date of purchase, except for damages arising from improper use/maintenance  and / or from normal wear.

Guarantee will be valid only showing a copy of the receipt of purchasing of the product from a Visconti authorized dealer (Note: Amazon, E-bay, …are not authorized dealer), with the stamp and signature of the Dealer on the Guarantee info card.

For the fountain pens VISCONTI gives the possibility to replace the nib for free, within 30 days from the purchasing date, if the nib itself is not damaged; charging  only the shipping costs.

Pens Repair Service

For small repairs user should refer to local retailer, who should have a comprehensive range of spare parts for VISCONTI writing instruments on stock.

In case of more complex repairs pen has to be returned from dealer to a VISCONTI Service Centre.
Please post (at your cost) your faulty writing instrument and its components and Guarantee Card (if any) to one of the following addresses:

  • ITALY, EUROPE, WORLD

    VISCONTI srl - SERVICE

    Via dell'Osservatorio, 120 I-50141 Firenze, Italy
    service@visconti.it

  • USA

    Coles of London - Service

    8510 McAlpine Park Dr. Suite 107 Charlotte, NC 28211, USA
    Contact@ColesofLondon.com

  • CANADA

    L.S.F.  - Service Department

    300 Trowers Road Unit # 2, Woodbridge, ON L4L 5Z9 Canada
    lsfgroupsupport@bellnet.ca

When a repair is out of guarantee then we will use the following policy:
  • for Regular pens,
    we will apply the flat repair fee as indicated in the service price list;
    we assume you automatically approve the repair.
  • for Limited / HRH pens
    a) if possible (and automatically) we will apply the flat repair fee as indicated in the price list.
    b) otherwise we will send to you a quotation for the repair and then proceed to repair only after your approval; should you not approve the repair, we will return you the writing instrument charging only shipping costs.
To enable us to carry out the requested repair  with your satisfaction, for each pen to be repaired you send, please indicate :

  • Dealer ( Shop):    Name & City
  • User:                     Name, Lastname, Complete address, Telephone number, E-mail

For repairs out of Guarantee we will always charge shipping costs.

PENS no more in PRODUCTION

VISCONTI has a proper stock for service; but for pens out of the current collection,  should it not have spare parts , VISCONTI reserves the right to replace   the pen with another one    equivalent (eventually with different colour / finishing).

About

Since the 1988, the Visconti brought the writing industry back to Florence after an oblivion period over the years andit has turned Florentine and Italian craftsmanship into an icon of its products accompanying its fundamental values: Italian Design & Creativity, Craftsmanship, Quality, Luxury.