Instructions & Guarantees Pens

Instructions & Guarantees Pens

Writing Instruments Warranty

For any other defects in material and workmanship, Visconti products are warranted for a period of two years from the date of purchase. Damages due to misuse by the user and/or resulting from normal wear and tear are not covered by this warranty.

This warranty is valid only if you provide a copy of the sales receipt certifying your purchase from an authorized Visconti retailer (NB: Amazon and EBay are not authorized retailers), stamped and signed by the retailer on the pen Warranty Information Sheet.
For fountain pens, Visconti offers a free replacement of the nib within 30 days of purchase, if the nib is not damaged; shipping costs are charged to the customer.

For writing instruments that are no longer in production but are still under warranty, the company reserves the right to replace the pen with a similar instrument or to use spare parts available in different colors/finishes.

For repairs of out-of-warranty pens, the following price criteria are applied:

  • For regular collections the repair rate will be applied as indicated in the Service price list. Repair costs will be considered automatically approved once the customer has been informed and has sent the pen in for repair.
  • For limited collections / HRH:
    • if possible, the rate specified in the customer service price list is automatically applied.
    • For repairs of out-of-warranty pens, a quote will be sent to the customer after checking the product at our laboratories; the writing instruments will be repaired only with customer's approval. If consent is not given, the instrument will be returned and the customer will only be liable for the shipping charges.

For out-of-warranty repairs, shipping costs shall be charged to the customer.

Download "Pen Filling System" (pdf)

Instructions & Guarantees Pens - About us
Instructions & Guarantees Pens - About us

Customer Service

For minor repairs, please contact the nearest authorized sales point, which already has a complete range of basic spare parts for Visconti writing instruments.
For more complex repairs, please return your watch to the Visconti central service center.
Please send the product to be repaired, its parts and the warranty (if any) to the following address (shipping costs will be paid by the customer):

VISCONTI Srl – SERVICE | Via dell'Osservatorio, 120 | 50141 Firenze | Italia
service@visconti.it / commerciale@visconti.it

To help us carry out the repair work as efficiently as possible, please provide the following information for each pen to be repaired:

Store: Name, City
Customer Data: Name, Surname, Address, Phone number E-mail

About us

Since the 1988, the Visconti brought the writing industry back to Florence after an oblivion period over the years andit has turned Florentine and Italian craftsmanship into an icon of its products accompanying its fundamental values: Italian Design & Creativity, Craftsmanship, Quality, Luxury.