Visconti Exclusive Club! Become a member of the Club dedicated to our loyal community. Sign up and discover all the benefits. Register now
Store Locator
Visconti Logo
Visconti Logo
Pens Watches Leather Magazine Exclusive Club gift ideas
Collections
Editions
Types
Pen Accessories
Business Travel Collection
Writing instruments leather

Instructions & pens guarantees

For any other defects in material and workmanship, Visconti products are warranted for a period of two years from the date of purchase.

Writing Instruments Warranty

For any other defects in material and workmanship, Visconti products are warranted for a period of two years from the date of purchase. Damages due to misuse by the user and/or resulting from normal wear and tear are not covered by this warranty.

This warranty is valid only if you provide a copy of the sales receipt certifying your purchase from an authorized Visconti retailer (NB: Amazon and EBay are not authorized retailers), stamped and signed by the retailer on the Pen Warranty Information Sheet. For fountain pens, Visconti offers a free replacement of the nib within 30 days of purchase, if the nib is not damaged; shipping costs are charged to the customer.

For writing instruments that are no longer in production but are still under warranty, the company reserves the right to use spare parts available in different colors/finishes. In case the spare parts are not available, the company will replace the pen with a writing instrument of equivalent price (evaluated by the company) from the current collection at a 75% discount.

In case the spare parts are not available in the same color of the pen but in different colors, the following options will be proposed for the repair:

  • Free of charge, if the pen is still under warranty and considered faulty (not damaged);
  • Paid repairs if the pen is damaged or is out-of-warranty

For limited collections / HRH:

If possible, the rate specified in the customer service price list is automatically applied. For repairs of out-of-warranty pens, a quote will be sent to the customer after checking the product at our laboratories (repair quotations are processed only for amounts higher than 60 euro); the writing instruments will be repaired only with customer’s approval. If consent is not given, the instrument will be returned and the customer will only be liable for the shipping charges.

Visconti Exclusive Club!

Become a member of the Club dedicated to our loyal community. Sign up and discover all the benefits.

Register now

Get inspired
Enter the Visconti world

10% OFF

Sign up to our newsletter and remain up to date on promotions, news, latest trends and the history of style and writing.


    0
    Il tuo carrello
    Il tuo carrello è vuotoTorna al negozio
    Calculate Shipping
    Apply Coupon
    Available Coupons
    cart10 Get 10% off Codice sconto del 10% da utilizzare per i carrelli abbandonati su MailChimp
    visconti10 Get 10% off Codice sconto del 10% da utilizzare per i carrelli abbandonati su Facebook Ads
    welcome Get 10% off Codice promozionale per utenti che si iscrivono alla NL
    Unavailable Coupons
    brunelleschi Get 15% off
    cage15 Get 15% off
    christmas Get 15% off Codice promozionale per utenti della Wishlist
    dad15 Get 15% off Codice sconto per la festa del papà (17-20 Marzo)
    femme10 Get 10% off Sconto per la festa della donna (6-7-8 Marzo)
    firstpurchase Get 20% off Codice promozionale vecchio sito
    friend20 Get 20% off Codice sconto per la promo amicizia (26 Luglio - 1 Agosto)
    her15 Get 15% off Codice sconto per la festa della donna (7-8 Marzo)
    hrh10 Get 10% off
    mom15 Get 15% off Codice sconto per la festa della mamma (2-8 Maggio)
    moriconi224 Get 224,00  off Coupon per cambio penna
    qwerty Get 2.120,00  off
    run Get 20% off Codice sconto per la promo asteroide (27-30 Giugno)
    vip30 Get 30% off
    vvip23 Get 20% off Codice sconto VIP client