Instructions & watch guarantees

Watch Warranty

Visconti’s warranty covers any defects in materials and workmanship for a period of two years from the date of purchase. Damages due to misuse and/or resulting from normal wear and tear are not covered by this warranty.

We require a copy of your proof of purchase from an authorized Visconti retailer for every warranty claim (NB: Amazon and EBay are not authorized retailers), stamped and signed by the retailer on the watch Warranty Information Sheet.

For repairs of out-of-warranty watches, a quote will be sent to you after checking the product at our service center. Your watch will only be repaired with your approval. If you do not authorize the repair, the watch will be returned to you and you will only have to cover the shipping costs.

See shipping costs and payment methods for pens.

Watch Overhaul

Visconti provides an overhaul service for a fee. Watches are examined carefully and any non-functioning parts are replaced, if necessary.

Each product is checked to make sure that it works properly and the warranty is extended for 2 years (if the warranty has not expired for more than 30 days).

For more information about the cost and details of the service, please contact an authorized Visconti retailer or email us at service@visconti.it.