Instructions & Guarantees Watch

Instructions & Guarantees Watch

Watches Warranty

For any other defects in material and workmanship, Visconti products are warranted for a period of two years from the date of purchase. Damages due to misuse by the user and/or resulting from normal wear and tear are not covered by this warranty.

This warranty is valid only if you provide a copy of the sales receipt certifying your purchase from an authorized Visconti retailer (NB: Amazon and EBay are not authorized retailers), stamped and signed by the retailer on the watch Warranty Information Sheet.

For repairs of out-of-warranty watches, a quote will be sent to the customer after checking the product at our laboratories; the watch will be repaired only with customer's approval. If consent is not given, the instrument will be returned and the customer will only be liable for the shipping charges.

For out-of-warranty repairs, shipping costs shall be charged to the customer.

Download "Watch User Manual" (pdf)

Instructions & Guarantees Watch - About us
Instructions & Guarantees Watch - About us

Customer Service

For after sales service please contact the nearest authorized sales point, find the nearest point of sales in list on our website. 
If you need further help with your repair, please contact the Visconti central service center.


In the email please provide the following information:
  • Store of purchase: Name, City
  • Customer Data: Name, Surname, Address, Phone number and E-mail
  • For each item to be repaired: the warranty (if any), name or code of the product, a description and picture of the parts to be repaired.
Please note that shipping costs will be paid by the customer.

Watch Overhaul

Visconti provides an overhaul service for a fee:
watches are examined carefully and any non-functioning parts are replaced, if necessary.

Each product is checked to make sure that it works properly and the warranty is extended for 2 years (if the warranty has not expired for more than 30 days).

For more information about the cost and details of the service, please contact an authorized Visconti retailer or send an email to

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